This book argues that managers can achieve improvement in quality and productivity by taking specific actions. It aims to simplify statistical process control (SPC) for American business managers, presenting its concepts and principles directly. The focus is on practical application of SPC to enhance both the quality of products and the efficiency of their production.
The core message is that management's direct involvement, guided by statistical methods, is the key to elevating a company's competitive standing. Readers will learn about the fundamental principles of SPC and how they can be applied to drive tangible improvements in organizational performance. The book seeks to demystify SPC, making it accessible and actionable for business leaders.
Key concepts
- Statistical Process Control — A method to monitor and control processes, aiming to ensure quality and productivity.
- Improvement of Quality — The direct objective of applying management actions and statistical methods.
- Productivity — A key outcome targeted for enhancement through effective management and process control.
- Action by Management — The central driver for achieving improvements in quality and productivity.